AlienCloud PBX for SME Communications

Smart, scalable cloud telephony built for small businesses

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Designed for SMEs and Small Businesses

What is Cloud PBX?

Cloud PBX (Private Branch Exchange) is a virtual phone system hosted on the internet. Unlike traditional PBX systems that need physical hardware, Cloud PBX lets you make and receive business calls using your internet connection.

You can use it with IP phones, smartphones, or computers. It offers features like call forwarding, voicemail, auto-attendant (IVR), call recording, and more — all managed through a web dashboard.

It’s flexible, cost-effective, and perfect for remote teams or growing businesses.

Our AlienCloud PBX solution offers essential telephony features like call recording, extensions, call forwarding, and seamless call transfers.

Stay connected from anywhere with our mobile and desktop apps, plus compatibility with all major IP phones.

Managed by our dedicated professionals, setup is simple and swift, reducing operational costs.

Experience efficiency, affordability, and simplicity—switch to AlienCloud PBX today!

VoIP Diagram

No Hardware Required

Hosted in the cloud—no onsite PBX hardware. All you need is Internet access.

Low Maintenance Costs

Our experts handle installation and upkeep, reducing your maintenance staffing expenses.

Reduced Staffing Needs

Eliminate the need for in-house PBX management personnel—focus your resources on growing your business.

In-Depth Call Analytics

Access and analyze call detail records from your PC to improve customer service and reduce missed calls.

Seamless Call Transfers

Unify communication across locations for effortless call transfers within your network.

Effortless Scalability

Add or remove lines on demand—scale your phone system as your business grows.

Full-Featured Platform

Enjoy call routing, voicemail, forwarding, and more—all in one powerful platform.

Reliable Service Since 2008

Benefit from our proven track record of delivering high-quality VOIP solutions at competitive prices.

Business-Focused

Concentrate on your core activities—our team manages your telecommunication infrastructure.

Pick Your Perfect Business Plan with AlienCloud PBX

AlienCloud PBX offers tailored solutions for businesses – SME package for small to medium enterprises with essential features, and SCALE PBX for contact centers with advanced CRM integration and communication features.

AlienCloud PBX SME

  • Designed for SMEs and small businesses.
  • Essential Cloud PBX features: call recording, extensions, forwarding, transfers.
  • Compatible with mobile & desktop apps and IP phones.
  • Managed by the AlienVoIP Professional Team.
  • Browser-based management.
  • Quick and easy setup.
  • Reduces operational costs.
  • Includes AlienVoIP SIP trunk and DID service (T&C Applies)

AlienCloud PBX SCALE

  • Tailored for Contact Centers and tele-sales.
  • Supports inbound & outbound call workflows.
  • Full suite of Cloud PBX capabilities.
  • CRM system integration.
  • Multiple SIP trunks on one platform.
  • Comprehensive reporting & analytics.
  • Multi-layered IVR menu.
  • Email event & alert notifications, plus instant messaging.
  • Requires AlienVoIP SIP trunk subscription (T&C Applies)

SME Plan Options

SME-4

RM89 / month

  • Up to 4 Extensions
  • 1 DID (1 Incoming Channel)
  • 2 Concurrent Calls
  • 300 Min Outbound
  • 300MB Call Recording
  • 1 Month Deposit
Contact Us

SME-8

RM149 / month

  • Up to 8 Extensions
  • 1 DID (2 Incoming Channels)
  • 4 Concurrent Calls
  • 500 Min Outbound
  • 300MB Call Recording
  • 1 Month Deposit
Contact Us

SME-16

RM199 / month

  • Up to 16 Extensions
  • 1 DID (4 Incoming Channels)
  • 8 Concurrent Calls
  • 500 Min Outbound
  • 300MB Call Recording
  • 1 Month Deposit
Contact Us

SME-24

RM249 / month

  • Up to 24 Extensions
  • 1 DID (4 Incoming Channels)
  • 12 Concurrent Calls
  • 500 Min Outbound
  • 300MB Call Recording
  • 1 Month Deposit
Contact Us

Terms & Conditions

  • Subject to 6% SST
  • One Time Activation RM100
  • Includes Remote Setup & Training Session
  • On-site setup & training subject to service charges
  • DID number assigned randomly & subject to approval
  • Required business registration forms & address verification
  • Additional DID channel RM10/month
  • Free minutes apply to Malaysia Local & Mobile only; excess billed separately
  • IDD calls charged separately
  • Additional 1GB recording storage @ RM50/month

AlienCloud PBX SCALE Plan

Experience seamless call management, diverse Cloud PBX capabilities, CRM integration, and advanced analytics in one solution. Manage SIP trunks, customize IVR menus, and stay proactive with event alerts. Upgrade to AlienCloud PBX SCALE today!

SCALE-10

RM119 / month

  • 10 Extensions
  • 4 Concurrent Calls
  • 500 Minutes Call Recording
  • Complete Inbound Call Center Solution
  • Operator Panel, Wallboard
  • Insightful call reports (graphs / charts)
  • Linkus Chat
  • Linkus UC Clients Desktop (Web browser, Windows and Mac softphone)
  • Linkus UC Clients Mobile (iOS and Android App)
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SCALE-20

RM199 / month

  • 20 Extensions
  • 8 Concurrent Calls
  • 500 Minutes Call Recording
  • Complete Inbound Call Center Solution
  • Operator Panel, Wallboard
  • Insightful call reports (graphs / charts)
  • Linkus Chat
  • Linkus UC Clients Desktop (Web browser, Windows and Mac softphone)
  • Linkus UC Clients Mobile (iOS and Android App)
Contact Us

SCALE-30

RM299 / month

  • 30 Extensions
  • 12 Concurrent Calls
  • 500 Minutes Call Recording
  • Complete Inbound Call Center Solution
  • Operator Panel, Wallboard
  • Insightful call reports (graphs / charts)
  • Linkus Chat
  • Linkus UC Clients Desktop (Web browser, Windows and Mac softphone)
  • Linkus UC Clients Mobile (iOS and Android App)
Contact Us

SCALE-40

RM389 / month

  • 40 Extensions
  • 16 Concurrent Calls
  • 500 Minutes Call Recording
  • Complete Inbound Call Center Solution
  • Operator Panel, Wallboard
  • Insightful call reports (graphs / charts)
  • Linkus Chat
  • Linkus UC Clients Desktop (Web browser, Windows and Mac softphone)
  • Linkus UC Clients Mobile (iOS and Android App)
Contact Us

Terms & Conditions

  • Subject to 8% SST
  • Minimum 12 months subscription with advance payment
  • One Time Activation RM300
  • Includes Remote Setup & Training Session
  • On-site setup & training subject to service charges
  • DID number assigned randomly & subject to approval
  • Required business registration forms & address verification
  • Free call minutes applicable to Malaysia Mobile and Nationwide only
  • Additional inbound channel or DID number RM10/month
  • Additional 10,000 minutes call recording RM80/month
  • Outbound call charges separately in prepaid basis
  • Malaysia Local & Mobile: as low as RM0.08/min (***).
  • IDD calls charged separately

AlienCloud PBX SCALE Features

Connecting to SIP Trunks

Easily make and receive calls from various devices including mobile phones, IP phones, laptops, or softphones. Experience carrier-grade call quality while enjoying significant cost savings of up to 50%.

DID (Direct Inward Dialing)

Establish a local presence anywhere with a local phone number forwarded to your PBX system. Enjoy the benefits of a local presence without the need to be physically located in that area.

IVR (Interactive Voice Response)

Customize voice responses to ensure incoming calls are efficiently routed to the appropriate person or department. Provide callers with a seamless experience by directing them to the right destination from the start.

Call Routing

Set specific rules for each extension based on custom availability and preferences. Ensure that incoming calls are directed to the right destination, maximizing productivity and customer satisfaction.

On Premise PBX Hardware

Yeastar S20

Yeastar S20

Yeastar P550

Yeastar P550

Yeastar P560

Yeastar P560

Yeastar P570

Yeastar P570