• No physical hardware required – Just connect your IP phones to the cloud.
• Highly scalable and flexible – Easily add or remove extensions as your team grows.
• Supports remote work and mobility – Make and receive calls anywhere using mobile apps or softphones.
• CRM integration ready – Seamlessly connect with your existing business tools.
• Advanced call management – Features include analytics, routing rules, voicemail-to-email, and more.
• Cost-effective – Save up to 50% compared to traditional phone systems.

Yes. AlienCloud PBX supports intercom functionality and allows free calls between branches, regardless of their physical locations. It’s ideal for companies with multiple offices.

Incoming calls are handled using intelligent call routing features such as IVR, call queues, forwarding rules, and voicemail. These can be fully customized to fit your business operations and ensure no call goes unanswered.

Absolutely. You can begin with a small number of extensions and upgrade anytime. Our SCALE plan supports 40+ extensions and includes advanced features for growing businesses.

Not at all. AlienCloud PBX is designed with simplicity in mind. The web-based interface is intuitive and easy to use, allowing you to manage users, configure call flows, and monitor activity — all without needing IT expertise.

VoIP (Voice over Internet Protocol) is a technology that allows voice communication over the internet or other IP-based networks. It enables users to make calls using an internet connection instead of a traditional phone line — often at significantly lower costs, especially for long-distance and international calls.

You’ll need a stable internet connection and one of the following:

• A VoIP phone or IP phone
• A VoIP adapter connected to an analog phone
• An IP PBX system
• Or a computer with a softphone installed, plus a microphone and speakers

Simply register a free account on our platform to receive your SIP username and password. Then, configure your SIP-compatible device (such as a softphone or VoIP adapter) and you’re ready to make free calls to other subscribers or low-cost calls to landlines and mobile numbers.

You can always find the latest call rates on our website. Please note that rates are subject to change without prior notice.

The minimum reload amount is RM30, which comes with a 1-year validity. You’ll need to reload again to keep your account active.

For prepaid members, credit is valid for 1 year from the last reload date. After that, you will not be able to make outgoing calls unless reloaded.

The TA box service is free for prepaid members. However, you must reload credits periodically to keep your account active.

You can reload your AlienVoIP credits through online transfer, credit card, bank deposit, or PayPal. Reload PINs are typically delivered within 2 business days.

Yes. You can log in to the member portal to view your call history, rates, and other account details.

Error codes may indicate connection or configuration issues. Please refer to our error code guide for more information. If the issue persists, contact our support team.

The rental fee for a Singapore DID is SGD25 per month. A minimum subscription of 6 months and advance payment are required.