CLOUD / IP-PBX
pbx.com.my
Unified Communication Solutions
by pbx.com.my
Modernize your communication infrastructure, improve productivity, and save costs
At pbx.com.my, we specialize in delivering complete business telephony solutions designed to modernize your communication infrastructure, improve productivity, and save costs.
We offer Sales, Installation, Configuration, SIP Trunking, and Ongoing Support for a range of industry-leading platforms and devices — helping your business stay connected, flexible, and future-ready.
Whether you need an on-premise PBX, a cloud-based system, or SIP trunking to power your communications, we are your trusted one-stop partner.
Our Solutions
IP-PBX Solutions (On-Premise)
Need full control over your internal telephony system? Our IP-PBX solutions allow your business to manage incoming, outgoing, and internal calls securely on your premises.
We supply, configure, and maintain IP-PBX hardware and software for seamless communication.
Our Package Covers:
- On-site installation and setup
- Extension and IVR setup
- Integration with SIP trunk and traditional PSTN
- Backup and disaster recovery planning
Cloud PBX Solutions (Hosted)
Experience the freedom of cloud communications! Our Cloud PBX solutions remove the need for physical servers while giving you access to enterprise-grade features.
Features include call routing, voicemail-to-email, remote extensions, and global scalability.
Our Package Covers:
- Secure cloud server setup
- User extension creation and management
- Mobile and desktop softphone integration
- System monitoring and remote support
SIP Trunk Services
Connect your existing IP-PBX or cloud PBX directly to the internet with our reliable SIP trunking service.
We provide crystal-clear voice quality, competitive call rates, and flexible scaling without needing additional phone lines.
Our Package Covers:
- SIP account provisioning
- Number porting and DID setup
- Codec optimization for best voice quality
- Failover configuration for maximum uptime
Platform Expertise We Support
3CX Phone System
A globally recognized IP-PBX software for Windows and Linux. We help you deploy 3CX on-premises or in the cloud.
Service includes:
- 3CX installation and licensing
- Auto-attendant and voicemail setup
- CRM & Microsoft Teams integration
- Call recording and reporting
Yealink IP Phones & Equipment
Top-of-the-line IP Phones, Video Phones, and Conference Devices.
Service includes:
- Supply of Yealink IP phones
- Firmware updates and provisioning
- Device configuration
- User training
Yeastar PBX Systems
Yeastar offers powerful and scalable PBX solutions for SMEs.
Service includes:
- System design and extension setup
- SIP Trunk and VoIP gateway integration
- Remote user and mobile extension setup
Asterisk Open-Source PBX
The world's most flexible and powerful telephony toolkit.
Service includes:
- Custom Asterisk PBX development
- IVR, call recording, and queue setup
- Integration with databases and CRMs
- Security hardening
Hardware Series
Yealink IP Phone Series
High-quality IP phones for all your business communication needs.
View Series
WhatsApp Business Solutions
Grow your business with our SMS & WhatsApp services
Reach customers instantly with reliable bulk messaging solutions that drive engagement and boost sales.
99% Delivery Rate
Message delivery to customers' phones, not spam folders
Instant Reduce Costs
Up to 60% cheaper than traditional marketing with higher conversion rates
Boost Productivity
Automate customer communications and save hours of manual work daily
WhatsApp Business API Solutions
Transform your customer communication with the power of WhatsApp
The WhatsApp Business API (WABA) is a powerful tool that allows businesses to communicate with their customers on WhatsApp, one of the world's most popular messaging platforms. It enables you to send and receive messages, notifications, and multimedia content, offering a direct and convenient way to engage with your audience.
WhatsApp Business API Use Cases
Marketing
- Bulk WhatsApp sending
- Promotions or offers
- Informational updates
- Invitation for customers
Authentication
- OTP, one time password
- Account verification
- Multiple steps verification
- Account recovery verification
Utility
- Logistic progress information
- Transaction confirmation
- Transaction updates
- Post-purchase notifications
Servicing
- WhatsApp conversation
- Resolve customer inquiries
- Sending catalogue
Message Types
Interactive Messages
- List Message
- Reply Button
- Call to Action
Product Messages
- Multi Products Messages
- Product Display Page
- Product Catalog and Cart
Media Messages
- Barcode Images Messages
- QR Images Messages
- Documents
- Location Messages
The WhatsApp Business API is a versatile tool for businesses to engage with customers on WhatsApp. It's used in retail, hospitality, banking, healthcare, and more, with numerous use cases.
Get Started with WhatsApp Business API
Create WhatsApp Business Account
Effortlessly Create a WhatsApp Business Account in Minutes
Verification and Approval
Verify Your WhatsApp Account for Approval Process
WhatsApp Number Setup
Configure Your WhatsApp Number and Display Name
WhatsApp Business API
WhatsApp Business API Ready for Use After Verification
Bulk SMS Service
Reliable SMS solutions for Malaysia, Singapore, and Philippines
Trusted by businesses since 2009
Get StartedPowerful Features
Global Coverage
Reach billions of mobile subscribers worldwide
Detailed Reporting
5 status labels - Delivered, Undelivered, Pending, Sent, Failed
2-Way SMS
Send and receive SMS replies directly to your email
SMS Scheduling
Deliver SMS at scheduled times for reminders and campaigns
Personalized SMS
Customize messages with customer names and details
Mobile App
Manage campaigns on-the-go via Android app
Additional Powerful Features
- Bulk SMS Shortcode (e.g., 228833)
- Custom Sender ID (Your company name)
- Email to SMS gateway
- Contact import from CSV/Excel
- Unlimited address book with groupings
- SMS Auto Responder
- Keyword-based responses
- Unicode support (Chinese, Arabic, etc.)
- Multi-user sub-accounts
- Duplicate mobile number removal
- SMS API Integration
- Compatible with all programming languages
SMS OTP Service
Secure One Time Password
Enhance user authentication in apps, banking systems, and more.
- High delivery rates
- Instant delivery
- Secure and reliable
- Easy integration