AlienCloud PBX for SME Communications
Smart, scalable cloud telephony built for small businesses. Manage calls, extensions, and business communication from anywhere with a modern cloud-based phone system.
Designed for SMEs and Small Businesses
Cloud PBX is a virtual phone system hosted on the internet. Unlike traditional PBX systems that require physical hardware, Cloud PBX lets businesses make and receive calls using their internet connection. It works with IP phones, smartphones, and computers, while offering features such as call forwarding, voicemail, auto-attendant, call recording, and more — all managed through a web dashboard.
Our AlienCloud PBX solution offers essential telephony features like call recording, extensions, call forwarding, and seamless call transfers.
Stay connected from anywhere with mobile and desktop apps, plus compatibility with major IP phones.
Managed by our dedicated professionals, setup is simple and fast while reducing operational costs.
Experience efficiency, affordability, and simplicity with AlienCloud PBX.
Why Businesses Choose AlienCloud PBX
Reduce hardware dependency, lower maintenance costs, and improve team communication with a flexible and scalable cloud PBX platform.
Pick Your Perfect Business Plan
AlienCloud PBX offers tailored solutions for businesses — the SME package for small to medium enterprises with essential features, and SCALE PBX for contact centers with advanced CRM integration and communication features.
AlienCloud PBX SME
- Designed for SMEs and small businesses
- Essential Cloud PBX features: call recording, extensions, forwarding, transfers
- Compatible with mobile, desktop apps, and IP phones
- Managed by the AlienVoIP Professional Team
- Browser-based management
- Quick and easy setup
- Reduces operational costs
- Includes AlienVoIP SIP trunk and DID service (T&C Applies)
AlienCloud PBX SCALE
- Tailored for contact centers and telesales teams
- Supports inbound and outbound workflows
- Full suite of Cloud PBX capabilities
- CRM system integration
- Multiple SIP trunks on one platform
- Comprehensive reporting and analytics
- Multi-layered IVR menu
- Email event alerts and instant messaging
- Requires AlienVoIP SIP trunk subscription (T&C Applies)
SME Plan Options
Choose the plan size that fits your team and calling needs.
SME-4
- Up to 4 Extensions
- 1 DID (1 Incoming Channel)
- 2 Concurrent Calls
- 300 Min Outbound
- 300MB Call Recording
- 2 Months Deposit
SME-8
- Up to 8 Extensions
- 1 DID (2 Incoming Channels)
- 4 Concurrent Calls
- 500 Min Outbound
- 300MB Call Recording
- 2 Months Deposit
SME-16
- Up to 16 Extensions
- 1 DID (4 Incoming Channels)
- 8 Concurrent Calls
- 500 Min Outbound
- 300MB Call Recording
- 2 Months Deposit
SME-24
- Up to 24 Extensions
- 1 DID (4 Incoming Channels)
- 12 Concurrent Calls
- 500 Min Outbound
- 300MB Call Recording
- 2 Months Deposit
SME TERMS & CONDITIONS
- Subject to 6% SST
- One Time Activation RM100
- Includes Remote Setup & Training Session
- On-site setup & training subject to service charges
- DID number assigned randomly and subject to approval
- Required business registration forms and address verification
- Additional DID channel RM10/month
- Free minutes apply to Malaysia Local and Mobile only; excess billed separately
- IDD calls charged separately
- Additional 1GB recording storage @ RM50/month
AlienCloud PBX SCALE Plan
Experience seamless call management, CRM integration, reporting, IVR customization, and proactive event alerts in one advanced solution.
SCALE-10
- 10 Extensions
- 4 Concurrent Calls
- 500 Minutes Call Recording
- Complete Inbound Call Center Solution
- Operator Panel, Wallboard
- Insightful call reports
- Linkus Chat
- Linkus UC Clients Desktop
- Linkus UC Clients Mobile
SCALE-20
- 20 Extensions
- 8 Concurrent Calls
- 500 Minutes Call Recording
- Complete Inbound Call Center Solution
- Operator Panel, Wallboard
- Insightful call reports
- Linkus Chat
- Linkus UC Clients Desktop
- Linkus UC Clients Mobile
SCALE-30
- 30 Extensions
- 12 Concurrent Calls
- 500 Minutes Call Recording
- Complete Inbound Call Center Solution
- Operator Panel, Wallboard
- Insightful call reports
- Linkus Chat
- Linkus UC Clients Desktop
- Linkus UC Clients Mobile
SCALE-40
- 40 Extensions
- 16 Concurrent Calls
- 500 Minutes Call Recording
- Complete Inbound Call Center Solution
- Operator Panel, Wallboard
- Insightful call reports
- Linkus Chat
- Linkus UC Clients Desktop
- Linkus UC Clients Mobile
SCALE TERMS & CONDITIONS
- Subject to 8% SST
- Minimum 12 months subscription with advance payment
- One Time Activation RM300
- Includes Remote Setup & Training Session
- On-site setup & training subject to service charges
- DID number assigned randomly and subject to approval
- Required business registration forms and address verification
- Free call minutes applicable to Malaysia Mobile and Nationwide only
- Additional inbound channel or DID number RM10/month
- Additional 10,000 minutes call recording RM80/month
- Outbound call charges separately in prepaid basis
- Malaysia Local & Mobile: as low as RM0.08/min
- IDD calls charged separately
AlienCloud PBX SCALE Features
Built for better inbound communication, flexible routing, and efficient call center operations.
Connecting to SIP Trunks
Easily make and receive calls from mobile phones, IP phones, laptops, or softphones with carrier-grade quality and strong cost savings.
DID
Establish a local presence anywhere with a local number forwarded to your PBX system without needing to be physically there.
IVR
Customize voice response menus so incoming calls are routed efficiently to the right person or department.
Call Routing
Set custom call rules for each extension to maximize productivity and improve customer experience.
On Premise PBX Hardware
Reliable Yeastar PBX hardware options for businesses that prefer on-premise deployment.
Yeastar S20
Yeastar P550
Yeastar P560
Yeastar P570