Cloud PBXOne business number. Your team, anywhere.
Answer at reception on an IP desk phone, then transfer to a salesperson's extension in the BizCloud mobile softphone—even while they are meeting a client.
One Business Number. Reachable Wherever You Work.
Your receptionist can answer at the office while your sales team stays connected on client visits. Both use extensions on the same Cloud PBX.
1. A Malaysian DID
Customers call your assigned local business number. DID assignment is subject to availability and approval.
2. Reception answers
The receptionist takes the call on an IP desk phone and can transfer it to the right extension.
3. Sales stays reachable
Even when visiting a client, your salesperson can receive extension calls in the BizCloud softphone with an internet connection.
Your office extension goes with you in BizCloud.
BizCloud works with your Cloud PBX extension: once configured, staff can make and receive SIP calls on a mobile phone beyond the office.
- Call colleagues directly from the extensions directory.
- Keep office contacts in a shared address book.
- Take transferred business calls while visiting clients, with an internet connection.
Illustrative screens based on the supplied BizCloud app reference. The live interface may vary.
Designed for SMEs and Small Businesses
One monthly Cloud PBX plan can connect your business number, reception desk, and people on the move—without an on-site PBX server.
One local number
An assigned Malaysian DID gives customers a number to call, subject to approval.
Phone for each role
Reception uses an IP desk phone; mobile staff use BizCloud once configured.
Plan for your team
Choose the extensions and incoming call capacity that fit your business.
Key Advantages of Cloud PBX
Keep your business phone system flexible without maintaining a PBX server at the office.
Lower Upfront Costs
A monthly plan avoids buying an on-site PBX server. Activation and usage charges may apply.
Room to Scale
Move to a plan with more extensions or call capacity as your team grows.
Stay Reachable
Use BizCloud on mobile for extension calls when away from the office, with internet access.
Provider-Managed PBX
Our team manages the hosted platform, freeing you from on-site PBX server upkeep.
Choose the Cloud PBX Plan for Your Team
Start with the SME service for everyday business calls, or choose SCALE for a contact centre with more advanced call handling.
AlienCloud PBX SME
For reception and mobile teams: extensions, transfers, forwarding, and recording. Includes AlienVoIP SIP trunk and DID service, subject to terms.
Explore SME plans →AlienCloud PBX SCALE
For contact centres and telesales: operator tools, reporting, IVR, and CRM integration. Requires an AlienVoIP SIP trunk subscription.
Explore SCALE plans →SME Plan Options
Find your fit by extensions and simultaneous calls. Every SME plan includes one DID and 300MB of call-recording storage.
SME-4
- ExtensionsUp to 4
- Incoming channels1
- Concurrent calls2
- Outbound minutes300
SME-8
- ExtensionsUp to 8
- Incoming channels2
- Concurrent calls4
- Outbound minutes500
SME-16
- ExtensionsUp to 16
- Incoming channels4
- Concurrent calls8
- Outbound minutes500
SME-24
- ExtensionsUp to 24
- Incoming channels4
- Concurrent calls12
- Outbound minutes500
All SME plans require a two-month deposit. Monthly prices exclude applicable SST, activation, hardware, and charges beyond included minutes.
SME Terms & Conditions
- Subject to 6% SST
- One-time activation RM100
- Remote setup and training session included
- On-site setup and training incur service charges
- DID assigned randomly, subject to approval
- Business registration and address verification required
- Additional DID channel RM10/month
- Included minutes apply to Malaysia local and mobile only; excess billed separately
- IDD calls charged separately
- Additional 1GB recording storage RM50/month
AlienCloud PBX SCALE Plan
For contact centres and telesales teams. Choose the extension and concurrent-call capacity you need; operator tools and inbound call-centre features are shared across the range.
SCALE requires an AlienVoIP SIP trunk subscription. Outbound calling is charged separately on a prepaid basis; monthly prices exclude applicable SST and activation.
SCALE Terms & Conditions
- Subject to 8% SST
- Minimum 12-month subscription with advance payment
- One-time activation RM300
- Remote setup and training session included
- On-site setup and training incur service charges
- DID assigned randomly, subject to approval
- Business registration and address verification required
- Any free call minutes apply to Malaysia mobile and nationwide only
- Additional inbound channel or DID RM10/month
- Additional 10,000 call-recording minutes RM80/month
- Outbound calls charged separately on a prepaid basis
- Malaysia local and mobile calls from RM0.08/min
- IDD calls charged separately
AlienCloud PBX SCALE Features
Route incoming calls to the right people and give operators better visibility across the team.
SIP Trunk Connections
Connect multiple supported SIP trunks for inbound and outbound calling.
Local DID
Let customers reach your call team through an assigned number, subject to approval.
IVR Menus
Guide callers to the right team or department with voice prompts.
Extension Routing
Set call rules for each extension and manage who answers.
Prefer an On-Premise IP PBX?
Cloud PBX keeps the phone system hosted. If your business prefers a PBX installed at your site, explore our IP PBX hardware options instead.
Request a Cloud PBX Quote
Tell us how many people need extensions, whether reception will use IP phones, and which teammates need BizCloud on mobile. We can help you choose the SME or SCALE plan that fits.
Prefer a quick conversation? WhatsApp our sales team.