Interactive Voice Response (IVR) is a telephone system feature where callers interact with the company’s host system via recorded voice messages. All of our IP PBX is integrated with IVR system. You can configure an auto attendant to pick up your calls. The caller will hear customized interactive recordings that will lead them to a specific destination (e.g. your company’s departments).
E.g. Thank you for calling Company X Call Centre. Please press 1 for your account details, 2 for technical support, 3 for customer service.
Contact us for more VoIP IVR information
The caller should select the option that they prefer and your company’s Interactive Voice Response system will then select the appropriate response according to the caller’s input. The recorded messages can be edited based on your company’s requirements. You can record greetings, department names, play advertisements, and so on. We also offer pre-recorded messages and you may change them at any time as often as you wish.
This Interactive Voice Response System is ideal for SME Enterprises that often receive excessive phone calls. It helps to reduce costs and improve the caller’s satisfaction. Callers can receive information that they need at any time.
Step 1: Navigate to Inbound Control > IVR
Step 2: Click “new” button and a new entry will display under IVR Menu
Step 3: Enter information to the following fields
| Extension | Input extension number if you would like to listen to IVR by dialing extension |
| Please Select | Choose an IVR audio file to be used (able to configure in IVR prompts) |
| Repeat Loops | Loop count to play the IVR prompt |
| Dial other extension | Allow the caller to dial other extensions |
| Keypress’ events | Set different digit number that will trigger actions associate to it |
Step 4: Click the “Save” button to make changes
