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A group of professional Financial Advisors based in Kuchai Lama, Kuala Lumpur focused in helping clients to achieve their financial goals through holistic end-to-end financial services.

Solution

The nature of the company’s business requires their employees to maintain constant communication with their customers on finances updates. Therefore, we helped them to setup a call center equipped with call recording to improve their business communications and operation support services. Apart from that the call center will be receiving inbound calls from banks about their latest financial products. Call recording feature will help

Future Enhancement

By installing an IP PBX and a POE switch, the company’s call services can expand further in future, when more support resources is required. The IP PBX can support up to 30 lines, therefore the company just have to add additional phones to the network to accommodate a larger customer support or sales team.