Subsea solutions specialist based in KL. Multinational company that develops Polymers, Syntactic and steel technologies mainly for oil and gas industry. Solution Due to the customer's relations with oil & gas industry field, they require a lot of inbound and outbound calls. Customer opted for a local internet broadband provider for internet consistency. Then, we replace their existing IP PBX system to a new IP PBX to handle more call loads. To save cost, our professional team is able to re-configure the customer's existing IP-Phone to adapt to the current network. We have also enabled IVR and intercom to ease their daily business operations. IVR will be able to handle the first wave of calls before redirecting the calls to the designated employees. Intercom will allow employees to communicate effectively and save time without having to go over to the other person's location. This is useful for them as their premise area ...
A group of professional Financial Advisors based in Kuchai Lama, Kuala Lumpur focused in helping clients to achieve their financial goals through holistic end-to-end financial services. Solution The nature of the company's business requires their employees to maintain constant communication with their customers on finances updates. Therefore, we helped them to setup a call center equipped with call recording to improve their business communications and operation support services. Apart from that the call center will be receiving inbound calls from banks about their latest financial products. Call recording feature will help Future Enhancement By installing an IP PBX and a POE switch, the company's call services can expand further in future, when more support resources is required. The IP PBX can support up to 30 lines, therefore the company just have to add additional phones to the network to accommodate a larger customer support or sales team.
Penang based online food ordering and food delivery company was in search of a VoIP solution to maintain communication efficiency between own company, delivery riders team, customers and restaurants. Solution To handle the delivery company's huge client base, we suggested them to use a high-end IP PBX that can handle 100 users and 30 concurrent calls. They will be able to save substantially on phone bill when making many calls to restaurants to place food orders. Also, having the capacity to make multiple calls at the same time increases their delivery operations efficiency. Future Enhancement As food delivery sector demand increases over time, the delivery company can opt to scale up the IP PBX to 200 users and 60 concurrent calls without having to do a major VoIP setup. With the upgraded VoIP system, they can handle more customers and make more calls concurrently. Thus, improving efficiency and increase company ...
A Malaysia-based company who owns a used-car sales platform was looking forward to bridge the gap for its multiple local (Penang, Kuala Lumpur, Johor Bahru) and regional offices (Thailand, Indonesia) with their customers. The car dealer company also wants to setup a call center as well to cater to their huge client base. Solution We introduced them to use 1 high-end IP PBX, 1 regular IP PBX and IP Phones. By connecting the IP PBX to VoIP trunks, the online used-car dealer is able to make free interbranch calls for all of their multiple offices located in Malaysia and abroad. Besides that, the car dealer company also saves cost when contacting customer's local fixed phone line and mobile with the newly setup call center.
As a prominent dental clinic, their customer base is increasing by day. Thus, its inevitable there will be communication issues with customers and they want to record all their phone calls. Solution AlienVoIP suggested them to install VoIP PBX and a IP Phone to allow them to record all of their calls. All calls will be stored in the VoIP PBX's external storage (SD Card). Future Enhancement We did recommend them to install an IP Phone in each room so dentists or the assistants can directly call to reception. This will save them time without having them walk to and from the reception to ask for documents or patient details.