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Agriculture service provider HQ based in Petaling Jaya, appointed by multinational company to promote and support the sales of plant protection products to plantation customers in Malaysia. Solution To handle a large amount of inbound and outbound calls at a lower rate, they subscribed to national telco provider. Also due to customer's request on using analog phones, we recommended Panasonic phones. Apart from that, we also suggested them to use wireless Yealink phones that connects to the network via USB dongles. This would allow customer to have better coverage in a big premise that has less ports. Future Enhancement The IP PBX we suggested to them is scalable. As the company expands, they may need more resources to operate. They can easily add in more IP phones for additional employees.