Subsea solutions specialist based in KL. Multinational company that develops Polymers, Syntactic and steel technologies mainly for oil and gas industry. Solution Due to the customer's relations with oil & gas industry field, they require a lot of inbound and outbound calls. Customer opted for a local internet broadband provider for internet consistency. Then, we replace their existing IP PBX system to a new IP PBX to handle more call loads. To save cost, our professional team is able to re-configure the customer's existing IP-Phone to adapt to the current network. We have also enabled IVR and intercom to ease their daily business operations. IVR will be able to handle the first wave of calls before redirecting the calls to the designated employees. Intercom will allow employees to communicate effectively and save time without having to go over to the other person's location. This is useful for them as their premise area ...
A group of professional Financial Advisors based in Kuchai Lama, Kuala Lumpur focused in helping clients to achieve their financial goals through holistic end-to-end financial services. Solution The nature of the company's business requires their employees to maintain constant communication with their customers on finances updates. Therefore, we helped them to setup a call center equipped with call recording to improve their business communications and operation support services. Apart from that the call center will be receiving inbound calls from banks about their latest financial products. Call recording feature will help Future Enhancement By installing an IP PBX and a POE switch, the company's call services can expand further in future, when more support resources is required. The IP PBX can support up to 30 lines, therefore the company just have to add additional phones to the network to accommodate a larger customer support or sales team.
Agriculture service provider HQ based in Petaling Jaya, appointed by multinational company to promote and support the sales of plant protection products to plantation customers in Malaysia. Solution To handle a large amount of inbound and outbound calls at a lower rate, they subscribed to national telco provider. Also due to customer's request on using analog phones, we recommended Panasonic phones. Apart from that, we also suggested them to use wireless Yealink phones that connects to the network via USB dongles. This would allow customer to have better coverage in a big premise that has less ports. Future Enhancement The IP PBX we suggested to them is scalable. As the company expands, they may need more resources to operate. They can easily add in more IP phones for additional employees.
Penang based online food ordering and food delivery company was in search of a VoIP solution to maintain communication efficiency between own company, delivery riders team, customers and restaurants. Solution To handle the delivery company's huge client base, we suggested them to use a high-end IP PBX that can handle 100 users and 30 concurrent calls. They will be able to save substantially on phone bill when making many calls to restaurants to place food orders. Also, having the capacity to make multiple calls at the same time increases their delivery operations efficiency. Future Enhancement As food delivery sector demand increases over time, the delivery company can opt to scale up the IP PBX to 200 users and 60 concurrent calls without having to do a major VoIP setup. With the upgraded VoIP system, they can handle more customers and make more calls concurrently. Thus, improving efficiency and increase company ...
A Malaysia-based company who owns a used-car sales platform was looking forward to bridge the gap for its multiple local (Penang, Kuala Lumpur, Johor Bahru) and regional offices (Thailand, Indonesia) with their customers. The car dealer company also wants to setup a call center as well to cater to their huge client base. Solution We introduced them to use 1 high-end IP PBX, 1 regular IP PBX and IP Phones. By connecting the IP PBX to VoIP trunks, the online used-car dealer is able to make free interbranch calls for all of their multiple offices located in Malaysia and abroad. Besides that, the car dealer company also saves cost when contacting customer's local fixed phone line and mobile with the newly setup call center.
As a prominent dental clinic, their customer base is increasing by day. Thus, its inevitable there will be communication issues with customers and they want to record all their phone calls. Solution AlienVoIP suggested them to install VoIP PBX and a IP Phone to allow them to record all of their calls. All calls will be stored in the VoIP PBX's external storage (SD Card). Future Enhancement We did recommend them to install an IP Phone in each room so dentists or the assistants can directly call to reception. This will save them time without having them walk to and from the reception to ask for documents or patient details.
PABX (Private Automated Branch Exchange) is an automatic telephone switching system used by organisations. It connects the internal phone extension to the PSTN through trunk lines. Telephone, fax machine and modem can be incorporated in the PABX system. This system come in different sizes and can be placed at the subscriber’s site. The first generation of PABX starts with manual switchboard. From switchboard, it slowly switches to analog version and then to digital version. The latest PABX is known as IP PBX. IP PBX deploys IP phones by connecting to the companies’ data network. IP PBX is able to make outgoing call via data network to another destination and this is known as VoIP calls. Some of the common features of PABX include Automatic Call Distributor and Interactive Voice Response (IVR). The Interactive Voice Response will process and manage incoming calls and then direct the calls to designated extension. Other capabilities of PABX ...
The IP-PBX system begins by transmit calls over the Internet. Data are transferred in data packet over the network. When the data are received at the recipient's site, it will be translated into traditional calling format which are then connected through standard phone lines. IP-PBX system come with standard telephone feature, where additional features can be added when needed as the organisation grows. A basic IP-PBX system will include an IP-PBX server, SIP or VoIP phones and a VoIP gateway. The IP-PBX server has a similar function of a proxy server. The SIP or VoIP phones can be hardware phone or soft phones. A softphone is software that allows user to talk through VoIP and has interface which allow user to dial numbers on the screen. The most important part of the system is the IP-PBX server. VoIP clients will register SIP addresses with the IP-PBX server using Session Initiation Protocol (SIP) ...
IPPBX is a complete telephony solution that sends and receives calls through data network using Internet. Organizations are not required to interrupt and change their existing communication infrastructure to use IPPBX.