Blog

Penang based online food ordering and food delivery company was in search of a VoIP solution to maintain communication efficiency between own company, delivery riders team, customers and restaurants.

Solution

To handle the delivery company’s huge client base, we suggested them to use a high-end IP PBX that can handle 100 users and 30 concurrent calls. They will be able to save substantially on phone bill when making many calls to restaurants to place food orders. Also, having the capacity to make multiple calls at the same time increases their delivery operations efficiency.

Future Enhancement

As food delivery sector demand increases over time, the delivery company can opt to scale up the IP PBX to 200 users and 60 concurrent calls without having to do a major VoIP setup. With the upgraded VoIP system, they can handle more customers and make more calls concurrently. Thus, improving efficiency and increase company revenue by bringing more business.