AlienCloud PBX SCALE
Unlock the full potential of your contact center and tele-sales operations with AlienCloud PBX SCALE. From seamless inbound and outbound call management to a diverse array of Cloud PBX capabilities, CRM integration, and advanced analytics, it’s your all-in-one solution.
Manage multiple SIP trunks effortlessly via web browser, customize multi-layered IVR menus, and stay proactive with event alerts and instant messaging. Experience unparalleled efficiency and success – upgrade to AlienCloud PBX SCALE today!
AlienCloud PBX SCALE Plan With Call Center Module
| AlienCloud PBX SCALE-10 | AlienCloud PBX SCALE-20 | AlienCloud PBX SCALE-30 | AlienCloud PBX SCALE-40 | AlienCloud PBX SCALE-50 | AlienCloud PBX SCALE-60 | |
|---|---|---|---|---|---|---|
| Extensions & Concurrent Calls | 10 Extensions 4 Concurrent Calls |
20 Extensions 8 Concurrent Calls |
30 Extensions 12 Concurrent Calls |
40 Extensions 16 Concurrent Calls |
50 Extensions 20 Concurrent Calls |
60 Extensions 24 Concurrent Calls |
| Call Recording | 500 Minutes Call Recording | 500 Minutes Call Recording | 500 Minutes Call Recording | 500 Minutes Call Recording | 500 Minutes Call Recording | 500 Minutes Call Recording |
| Chat | Linkus Chat | Linkus Chat | Linkus Chat | Linkus Chat | Linkus Chat | Linkus Chat |
| Softphone | Linkus Windows and Mac softphone | Linkus Windows and Mac softphone | Linkus Windows and Mac softphone | Linkus Windows and Mac softphone | Linkus Windows and Mac softphone | Linkus Windows and Mac softphone |
| Application | Linkus iOS / Android App | Linkus iOS / Android App | Linkus iOS / Android App | Linkus iOS / Android App | Linkus iOS / Android App | Linkus iOS / Android App |
| Price | MYR 119 / Month | MYR 199 / Month | MYR 299 / Month | MYR 389 / Month | MYR 489 / Month | MYR 589 / Month |
| Feature Highlights |
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Optional SIP Service |
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| SIP Trunk Package (AlienVoIP SIP) |
1 MY DID + 500mins Airtime (RM70 / month) |
1 MY DID + 500mins Airtime (RM70 / month) |
1 MY DID + 500mins Airtime (RM70 / month) |
2 MY DID + 1100mins Airtime (RM120 / month) |
2 MY DID + 1100mins Airtime (RM120 / month) |
2 MY DID + 1100mins Airtime (RM120 / month) |
Terms & Conditions
- Subject to 8% SST
- **Minimum 12 months subscription with Advance payment
- **One Time Activation RM300
- **Include Remote Setup and Remote Training Session
- **On-site setup and training subject to service charges
- MY DID number is assigned randomly and subject to approval
- **Required Business Registration Forms, Director I/C or Passport, Company Address Verification
- Free call minutes applicable to Malaysia Mobile and Nationwide only.
- Additional inbound channel or DID number RM10/month
- Additional 10,000 Minutes call Recording RM80/month
- Outbound call charges is separately in Prepaid Basis
- Malaysia Local & Mobile : as low as RM0.08/min (***)
- **IDD call charges separately
For a simpler solution, explore our AlienCloud PBX!
Experience simplicity in your telephony operations with AlienCloud PBX. For advanced features, opt for AlienCloud PBX SCALE. Contact us to find your perfect fit today!
Top Benefits of AlienCloud PBX SCALE
Low Initial Upfront Costs
Cloud-hosted PBX is a cost-effective solution because it eliminates the need for large capital expenditures in infrastructure as well as ongoing maintenance costs. IP phones are usually the only upfront investment of most cloud PBX installations.
Minimum Installation & Maintenance Hassle
As an off-site option, cloud PBX contributes to on-site energy and space savings. It does not require dedicated in-house expertise for hardware installation and maintenance. Normally, your hosted PBX service provider will take care of all these.
Rapid Scalability & Paying as You Grow
Our Cloud PBX service scales with your business, letting you add users as needed at any time. We offer a simple per-user monthly pricing model, you pay only for the resources required, ensuring a flexible phone system that grows seamlessly with you.
Working from Anywhere
Headquarters, branch offices, and teleworkers can all be unified under a cloud PBX system, sharing the same features and ensuring business continuity. For the remote workforce, the workplace is anywhere they want it to be as long as there is an internet connection.
AlienCloud PBX SCALE Features
A cloud PBX solution gives users access to a wide range of standard telephony functions, as well as powerful enterprise-grade VoIP and unified communications options.
Customize voice response to ensure incoming calls are prompted to the most appropriate person or department.
Call Routing
Set specific rules for each extension based on custom availability and where calls should be directed.
Call Forwarding
Redirect incoming calls to another destination, such as a mobile phone number, when the called party is unavailable.
DID (Direct Inward Dialing)
With a local phone number forwarded to your PBX system, you can have a local presence without physically located there.
What is Yeastar Call Center Solution?
The Yeastar P-Series Phone System has a built-in call center solution. A call center solution offers businesses a comprehensive package for calls, video, messaging, integrations, and more. It is suitable for businesses of all sizes.
With the all-in-one solution, you can cut down call resolution time, decrease employee workload, and transform customer experiences through intelligent call routing, unified agent tools, and insights & analytics. Also, forget per agent per month pricing. The features are available to all system users.
Unified Agent and Supervisor Workspace
Provide all the tools your agents and supervisors need in one single web-based interface. The intuitive Queue Panel allows you to monitor queue traffic, check & switch agent status, and quickly conduct call operations like transfer, monitor, and parking with simple clicks.
- Active & waiting call activities in one view
- Drag & drop call management
- Complete view of agent availability & performance data
- Real-time queue performance metrics tracking and display
- Role-based feature access control
Real-time Performance Tracking
Discover up-to-the-minute call center metrics and key performance indicators (KPIs) from the central call center Wallboard.
All data are automatically calculated in real-time, daily, weekly, or monthly intervals for your in-depth call center monitoring, management & optimization.
- Track sum of all queues or statistics of individual queue
- 17 Key Performance Metrics
- Real-time Monitoring
- Flexible Calculation Time Frame
- Customizable Widgets
- Multi-screen Display
Intuitive Reports, Easier Management
Get access to 8 advanced call center reports. Easily spot issues and opportunities in your call center with comprehensive view of agent-specific operational metrics, call parameters, and panoramic queue statistics.
You can run targeted analysis of your call center data by customizing timeframe, agent, or queue selection. Share the real-time or historical reports with your team in graphical, downloadable formats, and schedule reports to be run periodically in the future.
All-inclusive Inbound Call Center Features
- Automatic Call Distribution (ACD)
- Interactive Voice Response (IVR)
- Skill-based Routing
- Priority Queue & Acceleration
- Ring Group
- Queue Callback
- Queue Panel
- Queue Call Logs
- Missed Call Disposition
- Queue Manager
- Dynamic & Statistic Agents
- Call Recording
- Call Monitoring
- Call Whisper & Live Coaching
- Call Transfer (Cold/Warm)
- Three-way Calling
- Custom Voice Prompts
- Music on Hold
- Queue Position Annoucement
- Estimated Wait Time Accouncement
- Linkus Softphones
- Computer telephony integration (CTI)
- Wallboard & Real-time Analytics
- SLA Monitoring
- Post-Call Surveys
- Agent Peformance Reports
- Queue Performance Reports
- Satisfaction Survey Report
- CRM Integration
- Helpdesk Integration
- Omnichannel Suppport
- Voicemail Transcription
- And More!
AlienCloud PBX SCALE + Unified Communications
Coordinated with AlienCloud PBX SCALE, Linkus UC Clients introduces BYOD mobility and unified communications’ capability to make your workforce even more agile. With Linkus, your Windows and Mac desktops, as well as your iOS and Android mobile phones, will act as office extensions, with all phone system features available. You don’t even need desk phones to handle business calls and can maintain a single phone number across all devices.Advanced call-efficiency-improving and UC features are also at your disposal:
- Instant Messaging
- Presence
- Native Contacts Management
- CRM Integration
- CTI (Computer Telephony Integration)
- Click to Call Chrome Extension
AlienCloud PBX SCALE: Open and Interoperable Phone System
AlienCloud PBX SCALE is interoperable with standard SIP trunks. We have run comprehensive compatibility tests with over 75 SIP trunk providers and provide you default configuration template to save time and effort.
Most SIP-based phones are supported by AlienCloud PBX SCALE. You can bulk-configure IP phones from Yealink, Fanvil, Cisco, Snom, Polycom, Gigaset, Grandstream, Htek, and other brands using the Auto Provisioning feature.
You can use Yeastar VoIP Gateways to connect PSTN, EI/TI/PRI, ISDN BRI, GSM/3G/4G trunks, and analog phones with AlienCloud PBX SCALE to maintain your current equipment while still harnessing the power of cloud and VoIP technology.
By integrating with Microsoft Teams, Zoho CRM, and other 3rd-party systems, AlienCloud PBX SCALE helps reduce setup, provide a seamless user experience, increase employee efficiency, and unlock more possibilities for your business.
LinkusPBX Private Cloud IP-PBX
Unified Communications as a Service phone system for all your business needs. Designed for SMBs, LinkusPBX delivers enterprise-grade communications features along with advanced UC capabilities, bringing a solid, reliable and affordable hosted business voice solution. LinkusPBX powered by AlienCloud PBX SCALE platform for SMB across Southeast Asia – Malaysia, Singapore, Indonesia, Thailand, Philippines, Brunei, Vietnam, Cambodia, Laos, Myanmar and East Timor.
Get Your Office Vibes Right with You, Anywhere
Work anywhere with integrated voice, messaging, conferencing and more from virtually any devices. Available using Web browser, Microsoft Windows, macOS, iOS, and Android,
Linkus makes real-time business communications and collaboration easy across multiple devices, for true one-number access.
All-in-One Unified Communications IP-PBX
With LinkusPBX App, your Windows desktops and iOS & Android mobile devices can work as office extensions with all phone system features accessible. UC features like presence, instant messaging, CRM integration, conference and unified messaging are all at your disposal.
Geographical Flexibility for Multi-Site Organizations
LinkusPBX allow you to unify your headquarter with remote offices and a handful of teleworkers within a single PBX system, giving geographically dispersed employees the same features and continuity as in-house users.
Compatible with SIP Trunks, Gateways and IP Phones
LinkusPBX support SIP trunks and compatible with PSTN, E1/T1/PRI, ISDN BRI, and GSM/3G/4G are also supported through Yeastar VoIP Gateways. LinkusPBX able to work with mainstream IP phones, Snom and Yealink IP phones can all be auto-provisioned in bulk.
Manage and Control Your Calls
Make and receive enterprise VoIP calls on your computer and mobile phones
Transfer, hold, mute, and record a call to any phone number or extension
Set up call forwarding rules and ring strategy settings easily
Check missed calls, call history, manage voicemails and one-touch recordings
Telephony Features
Enhance communications with rich and powerful features!
Incoming Call Features
AutoCLIP | Call Forwarding | Call Parking | Call Pickup | Call Routing | Call Waiting | Caller ID | Dial by Name | DID (Direct Inward Dialing) | DND (Do Not Disturb) | Queue | Ring Group | Time Conditions
Outgoing Call Features
Attended Transfer | BLF Support | Blind Transfer | Callback | DOD (Direct Outward Dialing) | Emergency Number | Music On Hold | Speed Dial
Business Features
Blacklist | Whitelist | Call Permission | Call Monitor | Systems Prompts | DISA (Direct Inward System Access) | Distinctive Ringtone | DNIS (Dialed Number Identification Service) | Intercom | IVR (Interactive Voice Response) | Linkus UC Softphone | Mobility Extension | Paging | Phone Auto Provisioning | PIN List
Management Features
App Center | CDR (Call Detail Records) | Event Notification | Event Logs | Export/Import Extensions | Import/Export Trunks | PBX Monitor | Resource Monitor | System Prompt | Multi-level User Access | Web-based Control Panel | ITSP Configuration Template | Auto Clean-up | Firmware Upgrade | Backup and Restore
Collaboration & Fax Features
Instant Meeting on Linkus Chat | Conference Call | Three-way Calling | Fax to Email | Voicemail | Voicemail to Email
Advance Features
Call Recording | One Touch Recording | Zoho CRM Server Integration | Salesforce Integration | Dynamic 365 Integration | Outlook 2016 Integration | Google Contact Integration